We work with customers on a wide range of projects and we tailor our approach to the size of the project. Our approach is logical, methodical and common sense based and contains the following components:
- Understand the organisation and context
- Agree objectives for the project (e.g. increased throughput)
- Agree size and content of the process team (who will own the improvements)
- Establish measurements (if not already in place)
- Create a view of the ‘as is’ position
- Critique, identify solutions and trial changes
- Create a documented ‘to be’ process and agree with the stakeholders
- Prioritise improvements (taking into account size of benefit, cost, etc)
- Develop action plans and implement
- Establish process compliance auditing / measurements for ongoing control
We are often asked about techniques, case tools, etc. Generally, we use straight forward techniques during the analysis steps because we have found that in most projects, the ‘pareto law’ applies. However, we are well versed in the concepts and tools of ‘Lean’ and ‘Six Sigma’ too.
And if you are wondering how computer systems fit in, our maxim is to design / review the processes first and apply appropriate technology second. Systems (and their associated cost) are sometimes the answer but not in every case.