why

So why would you want to look at your processes?

The short answer is to make sure your service delivers what the customer wants at the minimum cost achievable.

When setting up a new operation, it is important to invest time to design and document the processes properly so that they will meet your customer requirement. Once agreed, you have the foundation for the job specifications, organisational structure, facilities, computer systems and so on.

In our experience, processes ‘age’ very quickly and so they can drift away from delivering the value for which they were designed. It is, therefore, important to keep them under review as customer requirements change. If you can do this, you will minimise duplication, errors and waste.