Context
Inchcape plc is a multinational automotive retail and services company headquartered in London, United Kingdom. It has operations in 26 countries across Africa, Asia, Australasia, Europe and South America.

Issues / Challenges
Develop a set of best practise processes with the team from a wide range of existing and different processes.

Aims of the project
The company wanted to ensure they developed their best practice processes for each area of the business.

Measures implemented

Stuart facilitated ten workshops with the senior operational managers so the process blueprint could be established.

There are two reasons why this was and still is important:

• You can build, bespoke or configure your new system to ‘bake in’ best practice
• In the event that you decide to bend your processes to the system, you are doing it consciously and not by accident, thereby preventing the fossilisation of bad process

Stuart also provided support for the team as they converted these business requirements into system requirements with which the supplier could commence the development.

Outcomes
A process blueprint that formed the basis of the design for the new system.

Learning points
It is a good example of making sure you review your process before you embark on a replacement system.

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