Need

To support the implementation of programmExpress to new customers through set up and training.

Context

programmExpress is a Web Based Portfolio, Programme and Project reporting tool, used by large corporates since 2002.

Stonac continues to support programmExpress with their implementation and training requirements.

Issues / Challenges

• Establishing customer requirements
• To develop the product to meet requirements whilst maintaining its simplicity

Aims of the project

To continue to develop the software to improve usability, functionality and/or compliance.

Measures implemented

• Implement the project plan
• Establish user-names and passwords
• Provide Access
• Deliver training to users
• 1-2-1’s
• Group training sessions
• Webinars
• Provide follow-up documentation
• Provide follow-up support

Outcomes

For PE:
• Fully implemented software system delivering the monitoring and reporting requirements of the customer
For the customer:
• Product in use

Learning points

Each customer has different needs and consequently, delivery of the training requires different methods.

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